Incidents can happen anytime on the road. It is an inevitable situation, but what matters the most is how you react. If you get into an accident on a highway, it is problematic not only for you but also for the other motorists. It causes disturbance to the flow of traffic and might cause further damage to the road. Therefore, you must take steps to avoid this situation.

Thankfully incident management services are there to help you in such times. Such services consist of a coordinated plan to detect, respond, and remove traffic incidents and restore traffic as soon as possible. Traffic incident management services are there to keep everyone safe on the road.

AAA Towing is a towing and incident management service in Calgary offering reliable and professional services for roadside incidents. We ensure the incident is resolved as soon as possible, and that the traffic flow is maintained at all levels.

As one of the best incident management services in Calgary, we have taken it upon ourselves to help you understand what incident management services are and what they include. Keep reading this blog to learn more about the service.

They Detect The Incident

While some incident management services may rely on manual operations and calls from their customers, others might use technology to detect and verify an incident on the road.

Some incident management service providers detect accidents by video monitoring, queue monitoring, or mobile phone applications. Such technology incorporates a GPS tracking system and maps to show the traffic condition in a certain area. The maps also indicate the reasons behind the heavy traffic. Thus, it might help incident managers to detect any unusual situation as soon as possible and take preventive actions to mitigate the problem.

They Respond Immediately

One of the most important traits of incident management services is that they respond immediately to the calls. They may have Safety Service Patrols (SSP) monitor the situation and alert the company about any unusual scene they might see on the road. They transfer the exact location of the accident to the relevant authorities so that necessary actions can be taken on time.

Incident management services also have pre-planned diversion routes for every kind of scenario. They specify which diversion routes motorists can take in the event of an accident on a certain road. This allows the traffic to move freely and lets everyone continue their journey without having to wait in long queues waiting for the traffic to flow.

They Offer Towing Services

Apart from providing on-the-spot services, incident managers also offer towing and related services. Vehicles that have been met with an accident have to be removed from the main road and taken to a designated place or mechanic. This allows the problematic vehicles to be taken to the nearest safest spot.

Such incident management services have a list of towing services for use during incident response and clearance. Moreover, they have qualified contractors, drivers, and mechanics who help during this process and perform hazardous material remediation. Also, such services have pre-defined procedures for fatal incidents that define responsibilities for the medical examiners and coroners.

Cleaning Debris

Accidents can cause debris at the location, which might be damaging and inconvenient to the rest of the motorists. Incident management service providers offer quick and effective services for cleaning the debris from travel lanes, so nobody gets disturbed as a result of any incident on the road.

Final Words

Incident management services can be quite a relief in difficult times when you are having a problem on the road or just been met with an accident. They help you with your vehicle or medical issues along with keeping the traffic flow smooth.

About AAA Towing

Get professional services from AAA Towing with our reliable incident management services. We have state-of-art equipment and a highly experienced staff to manage a road incident anywhere in Calgary and surrounding areas. We offer all-time availability to our customers and help them with their problems on the road. Moreover, our experienced managers and tow truck drivers start working as soon as an incident is reported.

The AAA Towing’s team and incident managers are available 24/7 to respond to your incidents within Calgary, Chestermere, Airdrie, Cochrane, Okotoks, High River, Black Diamond, and the surrounding areas. For immediate service, call us using this information.

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We make sure each customer is completely satisfied before we leave the job.